Hello! Welcome to our Customer Service Page,
On this page you will find information on how to contact us about product enquiries, payment issues, (returns) or anything you would like to ask us.
We can be contacted in two ways -
call: 01172 399853
email: [email protected]
When purchasing an item at Truce, we want you to be happy with your purchases. However, if you are not 100% satisfied with your purchase, you can either return your order for a full refund, exchange it for something else of similar value or ask for store credit.
Refunds will be credited to you via the original payment method.
Please ensure items are returned in an 'as new' condition, unworn and with all labels and tags intact and NOT removed. We will not accept returns of any non-faulty items that have been worn, washed, and/or tags removed.
Postage and packing charges will not be refunded. Please see the Shipping and Returns page for full details. If you still have a question, please get in touch.
Sometimes items purchased online may not be available, if this is the case with any items ordered, we will be in contact immediately to either offer a full refund or an alternative item from stock or inform your of the expected delivery time of the item.